SUBSCRIPTION AND AUTO-RENEWAL POLICY

Version 2.0.0 | Effective July 22, 2026

This Policy governs all paid subscriptions to Clubs HQ, including plans for athletes, coaches, organizers, clubs, and venues. It applies in addition to the Master Terms of Service.

Why you are seeing this on its own screen. Federal law and the automatic-renewal statutes of many states require that your consent to automatic renewal be separate from your agreement to general terms, and be presented directly alongside the price and billing details. That is why this is not bundled with our Terms of Service.

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1. Before You Are Charged — What We Disclose

Before we collect your payment information, we will clearly and conspicuously tell you:

• What you are buying and what the plan includes;
• The price, in U.S. dollars, including any introductory or promotional rate and the rate that follows it;
• How often you will be charged (monthly, annually, or as stated);
• That the subscription renews automatically until you cancel;
• The date of your first charge and, where a trial applies, the date the trial ends;
• How to cancel, and the deadline to cancel to avoid the next charge; and
• Any applicable taxes, calculated at checkout based on your billing address.

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2. Automatic Renewal and Your Authorization

Your subscription renews automatically at the end of each billing period at the then-current rate, until you cancel.

By checking the auto-renewal consent box, you authorize Clubs HQ and its payment processors to charge your payment method on file on a recurring basis, for the subscription fee plus applicable taxes, at the interval and price disclosed, until you cancel.

We retain a record of this consent — including what was displayed to you, the date and time, and the version of this Policy — for at least three years, or one year after your subscription ends, whichever is longer.

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3. Free Trials and Promotional Rates

If your plan starts with a free trial or discounted introductory period:

• We disclose the trial length, the date it ends, and the price you will pay afterward before you sign up;
• We send you a reminder before the trial converts to a paid subscription — at least 3 days and not more than 21 days before the first charge;
• You may cancel at any time during the trial and will not be charged; and
• Trials are limited to one per person or household unless we state otherwise.

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4. Cancelling — Simple, Online, No Phone Calls

You may cancel at any time, and cancellation is as easy as signing up.

How to cancel:

1. Log into your Clubs HQ account.
2. Go to Account Settings → Billing and Subscription.
3. Click Cancel Subscription.
4. Confirm.

Our commitments:

• You will never be required to call, email, chat with a person, or write a letter to cancel an online subscription.
• You will never be routed through a mandatory retention offer, survey, or multi-step "are you sure" sequence. If we show you an offer, the Cancel button remains visible and clickable on the same screen.
• Cancellation takes effect immediately in the sense that auto-renewal is switched off at once, and you keep access to paid features through the end of the billing period you have already paid for.
• We send written confirmation of your cancellation by email.
• If you signed up on a mobile app store, cancellation may need to happen through that store; we tell you this at checkout and link you directly to it.

Deleting your account does not automatically cancel your subscription. Cancel first, or contact info@clubshq.us and we will handle both.

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5. Renewal Reminders

Notices go to the email address on your account, by the same medium you used to enroll. Keep your email address current.

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6. Price Changes

We may change subscription pricing. If your price is increasing:

• We will notify you by email at least 30 days before the increase takes effect;
• The notice will state the current price, the new price, the effective date, and how to cancel;
• We will obtain your affirmative consent to the new price where required by applicable law, and in every case you may cancel before the new rate applies; and
• If you do not agree, cancel before the effective date and you will not be charged the higher amount.

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7. Refunds

• Unless required by law, subscription charges are non-refundable, and we do not prorate refunds for cancellation mid-cycle. You retain access through the end of the paid period.
• We will refund a charge that resulted from our billing error, a duplicate charge, or a charge made after a valid cancellation.
• We may issue discretionary refunds; doing so once does not obligate us to do so again.
• Consumers in some jurisdictions have statutory cancellation or withdrawal rights that override this section, and nothing here limits them.

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8. Failed Payments

If a payment fails, we will notify you by email and retry the charge on a reasonable schedule. Your subscription may be suspended after a failed payment. You remain responsible for amounts owed. If payment is not resolved within 30 days, the subscription may be cancelled and paid features removed. Your account and data remain subject to the retention schedule in the Privacy Policy.

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9. Taxes

Prices are exclusive of tax unless stated. Sales tax, where applicable, is calculated at checkout based on your billing address and the tax treatment of the product in your jurisdiction, and is shown before you confirm.

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10. What Happens to Your Data After Cancellation

Cancelling ends paid features. Your account remains active on the free tier unless you delete it. Club data you administer remains accessible to the club. Data retention and deletion are governed by the Privacy Policy.

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11. Special Terms for Club and Team Plans

Where a club purchases a plan covering multiple members, the purchasing administrator is the account holder responsible for payment, may add or remove seats subject to the plan terms, and is responsible for notifying members of changes. Individual members do not acquire a separate right to the subscription.

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12. International Subscribers

Consumers in the European Union and United Kingdom generally have a 14-day right to withdraw from a distance contract. If you ask us to begin providing the service immediately, you may be asked to acknowledge that you lose that right once the service has been fully performed. Where the right applies, exercise it by contacting info@clubshq.us.

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13. Changes to This Policy

Material changes take effect after 30 days' notice and require your affirmative re-acceptance where the change affects price or billing terms.

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14. Contact

Billing: info@clubshq.us · Cancel online: Account Settings → Billing and Subscription

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AUTO-RENEWAL CONSENT — IMPLEMENTATION REQUIREMENT

This consent must be captured as a separate, unchecked checkbox, placed immediately adjacent to the price and billing frequency on the payment screen, and must not be combined with acceptance of the Terms of Service or any other agreement. Suggested label:

☐ I understand my subscription will automatically renew every {{billing_period}} at {{price}} plus tax until I cancel, and I authorize Clubs HQ to charge my payment method on file. I can cancel anytime in Account Settings.